The Information Technology Infrastructure Library (ITIL) is a customizable framework for good practice of IT services and infrastructure.
ITIL® Foundation Certification is an entry-level qualification that introduces the fundamentals of IT Service Management (ITSM) based on the IT Infrastructure Library (ITIL). It describes the key concepts, processes, functions and roles of the ITIL service lifecycle
TIE team is qualified to deliver the course to experienced IT members as well as IT-ignorant members. The team is also prepared to deal with diverse categories of audience from IT Managers, Service and product managers and to IT technical staff.
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that you have gained knowledge of the ITIL terminology, structure and basic concepts and have understand the core principles of ITIL practices for Service Management.
We expect to deliver the following principles to you organization’s trained personnel:
Service Management as a practice
The ITIL service lifecycle
Generic concepts and terminologies
Principles and models in the technology and architecture field.